My AI Front Desk

Our full take

My AI Front Desk is the done-for-you option for a small local business that just wants the phone answered. You are not wiring an agent together here. You pick a plan, point your number at it, and it answers calls, texts the caller back, reads your calendar, offers a slot and books the appointment, all on the same call. The buyer it is built for is a salon owner, a dental office manager or someone running an HVAC firm, not a developer. That focus shows in the marketing, which calls out dental practices, law firms, real estate agents, property managers, salons and spas, restaurants, home services and a long tail of other trades by name.

Pricing is a monthly plan with a pot of included minutes, then a per-minute overage once you use them up. The main paid plan, Business-in-a-Box, is $99 a month (or $79 a month if you pay annually, a 20% saving) and includes 200 voice minutes, 400 texts and 100 chatbot conversations. There is a free tier with 20 minutes a month for kicking the tyres, and a Partner/Enterprise tier with custom volume pricing.

The number that matters most is the overage rate, because included minutes run out faster than people expect. My AI Front Desk prices everything in credits, where 1 credit is $0.01, and voice costs 25 credits a minute. So once you pass your 200 included minutes, you are paying $0.25 a minute on the standard plan. Enterprise volume pricing drops the voice rate to as low as 7 credits a minute, which is $0.07 a minute. That gives a marginal all-in band of $0.07 to 0.25 a minute, depending entirely on your volume tier.

Here is the workings, because the headline plan price hides the real cost. If you only ever use the 200 included minutes, you are spreading $99 across 200 minutes, which is about $0.50 a minute ($0.40 on the annual plan). That sounds steep next to a developer-first platform at $0.13 to 0.31 a minute, but it is not really the same product. You are paying for the booking flow, the texting and the CRM sync to be built and run for you. As your call volume climbs, the base fee spreads thinner and the $0.25 overage rate is what you actually feel. The genuinely cheap rate, $0.07 a minute, only shows up at Enterprise volume.

What you get for that: texting and SMS workflows, appointment scheduling that books straight into your calendar, contact and transcript sync into HubSpot, Salesforce or your own CRM through Zapier, and a live transfer that hands a VIP or an emergency caller to a human on your team based on rules you set. It markets 20+ languages with auto-detection of the caller’s language, which is more than most receptionist tools bother with. The voice itself is routed through third-party engines rather than a house voice, so do not expect a signature sound; expect a competent, businesslike receptionist.

For agencies, there is a white-label programme worth knowing about. You rebrand the whole platform, your clients never see the My AI Front Desk name, you set your own retail prices (“charge $49 or $999, totally up to you” in the vendor’s words) and you bill through Stripe on wholesale rates that improve as you scale. There is a separate affiliate programme too, 30% recurring for the life of the customer. Both sets of terms come from the vendor’s own pages, and we have not joined either or tested whether payouts actually land, so we flag affiliate reliability as “unverified” rather than clean.

Now the compliance question, because this tool is sold hard into dental and medical, and that is exactly where you have to read the small print. The product page says “HIPAA-ready configuration for healthcare and dental”. That phrasing is doing a lot of work. “HIPAA-ready” is not the same as “HIPAA compliant”, and we found no signed Business Associate Agreement commitment, which is the document a healthcare practice legally needs before any vendor touches patient information. So we are recording HIPAA as not confirmed. If you are a clinic, get the BAA in writing from their sales team before you route a single patient call, and do not rely on the marketing word “ready”. The page does claim “SOC 2 Type II controls and annual audits” and TLS 1.3 plus AES-256 encryption; we are recording SOC 2 Type II as the vendor’s own self-attestation, not a report we have independently seen. GDPR is not mentioned anywhere we could find, so we are leaving it off rather than assuming it.

My read: this is a sensible default for a non-technical small business that wants a working receptionist this week, and the texting plus booking flow is the real value, not the per-minute price. It is not built for enterprise call centres, the voice is third-party rather than distinctive, and the included-minute caps with $0.25 overage mean you should size your plan against your actual call volume before you commit. If you are in healthcare, treat the HIPAA claim as unconfirmed until you have the BAA.

We have not placed our own test calls to My AI Front Desk yet, so there are no Voxrater latency numbers here. The pricing, language, feature and security detail above is from the vendor’s own pricing, product, features, white-label and affiliate pages, captured 2026-05-31. The benchmark section fills in once we run the calls.